Campus Safety and Security welcomes your input regarding your experience with the services provided by our staff. Our goal is to ensure quality service is provided to all who seek our assistance.
Johns Hopkins University Campus Safety and Security strives to provide high-quality, professional security services to ensure a safe environment for our community members. Complaints against our security employees and contractual security officers are taken seriously and are fully investigated by security management or are referred to the appropriate entity depending on the nature of the complaint – such as Human Resources or the Office of Institutional Equity. Our security personnel are expected to uphold the core values of our institution. Any deviation from university policy or standards are corrected swiftly and with the appropriate discipline, as determined by the findings of the investigation.
If you wish to make a complaint regarding your experience with Campus Safety and Security personnel, please email your complaint to CSS-Complaints@jhu.edu. You will receive an acknowledgement of your complaint within two days indicating that it has been received by Security and identifying which office and/or person will be leading the investigation. Each complaint will be documented, reviewed, and thoroughly investigated. A record is maintained of all complaints received. If contact information is provided, you will be notified once the investigation has been completed. Please note that all personnel matters are confidential.
When submitting a complaint via email or phone, at a minimum please provide the following details:
- Your name and contact information (complaints are accepted anonymously as well)
- Date, time, and location of the incident
- Description of the incident
- Contact information of any witnesses
Additionally, you may report unethical, illegal, or discriminatory acts that are detrimental to Johns Hopkins and harmful to our students, faculty, staff, patients, and visitors by phone at 844-SPEAK2US (844-773-2528) or via the online form at https://johnshopkinsspeak2us.tnwreports.com/.